January 2, 2025 – Kaysville, Utah – NextBranch, a leading ATM, ITM and TCR outsourcing services provider for financial institutions, is pleased to announce its partnership with Kauai Federal Credit Union (Kauai FCU), headquartered in Hawaii, to deploy cutting-edge Interactive Teller Machines (ITMs) with core integration at the branch office located in its new economic resilience center, Kalukalu at 1624.
Kaua’i FCU implemented NextBranch’s full outsourcing model, using “ITMs as a Service” to make operations easier and ensure state-of-the-art service delivery. That partnership will provide members with a modern, streamlined approach to in-branch banking, while removing the burdens of ownership and management of ITM equipment. That integration with Kaua’i FCU’s core banking system will allow members to conduct up to 90% of traditional teller transactions independently, freeing branch staff to focus on personalized financial services.
“This partnership enables us to implement a new service delivery model in our branches,” said Sean Kaley, President and CEO at Kauai FCU. “This assisted self-service model offers improved accessibility and convenience while freeing up our staff to engage with our members on a deeper level. NextBranch’s expertise supports this transformation.”
“We are excited to partner with Kaua’i FCU in bringing to life their vision of their technology-driven branch,” said Spencer Matthews, President at NextBranch. “By rolling out our ITMs-as-a-Service model, Kaua’i FCU gains the ability to provide a best-in-class experience and convenience for members, without the operational burdens of managing an ITM fleet.”
NextBranch’s self-service solutions help organizations such as Kaua’i FCU optimize branch operations while delivering superior member engagement with leading-edge technology.
To learn more about the NextBranch ATM, ITM and TCR outsourcing programs for banks and credit unions, visit https://nextbranch.com
About NextBranch:
NextBranch is a provider of worry-free ATM, ITM, and TCR outsourcing services to banks and credit unions. Our full-service solution eases the burden of financial institutions in operating ATMs, ITMs, and TCRs. As a Hyosung Preferred Partner, NextBranch is able to deliver market-leading technologies along with expert professional services to support branch transformation in the expansion of financial institutions’ self-service initiatives.
About Kauai Federal Credit Union:
In 1947, 12 founding families pooled resources to create Kauai T&C Federal Credit Union. Today, as a credit union with 7,700 members and $177 million in assets, Kauai FCU reinvests profits back into the community to create a resilient, thriving local economy. Through partnerships with the County of Kauai and Aloha United Way, programs such as Coronavirus Rent and Utilities Assistance (CRUA), Rent Relief and Housing Program (RRHAP), Paycheck Protection (PPP), Small Business Boost and Rise to Work, Kauai FCU has deployed over $46.4 million in support of the community.